Design unforgettable customer journeys that boost loyalty, increase retention, and turn everyday buyers into passionate brand advocates.
In a hyper-competitive business landscape, customer experience is the ultimate differentiator.
"Happy Customers: Building an Exceptional Customer Experience" explores the foundational strategies and practical methodologies required to transform everyday transactions into lasting relationships. This course delves into the psychology of customer satisfaction, examining how to map the customer journey, anticipate consumer needs, and eliminate friction at every touchpoint.
It provides a comprehensive overview of how organizational culture, proactive communication, and empathetic problem-solving converge to create moments of genuine delight.
From understanding the core drivers of customer success to leveraging feedback loops for continuous improvement, this course unpacks the critical components necessary to cultivate fierce brand loyalty, elevate everyday interactions, and establish a deeply customer-centric business model.
Business Process is Business Success
I’m Rebecca G Brizi, a business consultant, avid reader, and dedicated drinker of coffee. Mainly, I’m a strong believer in how systems and plans make you better at your job. When you don’t have to worry about “what comes next,” you can use all your energy to grow your business. My courses are built on the same frameworks I use with my consulting clients and in my own business, so everything is practical, tested, and designed to be implemented right away. You’ll find courses for small businesses, managers, team leaders and other professionals—covering topics like productivity, business communication, effective meetings, and clear decision-making. I spent eleven years in a software company, joining at the startup phase and helping lead a product shift, a new market entry, and the launch of a U.S. subsidiary that generated more than 45% of business growth (by volume and value) within three years. Most importantly, I saw first-hand how good strategy—aligning goals, plans, people, and resources—translates into sustainable growth. Since 2017, I’ve been a freelance consultant, providing consulting, training, and actionable plans for small and medium-sized businesses that are establishing their market or pursuing new growth. If you want clear, step‑by‑step ways to run your business like a CEO, these courses are for you.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
