Take this course and find out how you can help your organization improve performance and get a high return on investment by ending the cycle.

Do you feel like you are living Bill Murray’s life in the movie Ground Hog Day? Training is happening, and happening, and happening, but nothing’s changing! You’re bored, stressed, and frustrated and ready for a new approach that will make a difference?
Take this course and find out how you can help your organization improve performance and get a high return on investment by ending the cycle.
Here is what we’ll explore: • A support-centered approach to learning and change • Human behaviour and how we learn • What gets in the way of learning and change • The most important question you need to ask and ask and ask again • Behaviour-based activities and processes that remove barriers, support learning and drive change
You are guaranteed to leave this course with a new perspective on how to help drive performance and change in your life and organization.

As a Certified Training and Development Professional (CTDP) with years of experience working with associations, I am currently the Executive Director of the Institute for Performance and Learning or I4PL. Our purpose is to elevate the performance of the Canadian workforce.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.