In this course you will explore how professionals handle the most difficult of situations. You will learn practical skills for managing difficult people.
Once this course is completed, you will have learned to understand a person's position and how to reduce emotion and seek input, and apply various strategies for dealing with problem staff. You will have learned that a performance plan must involve measuring and training, and an exit must be carefully managed with warnings and written evidence.
Once this course is completed, you will have learned to tackle disruptive conduct, differentiate complaints about colleagues and implement an HR intervention and/or resolve a problem through consultation. You will have learned to implement an organizational code of conduct, use open discussion and ground rules, personal standards and respectful discussions.
You will learn how to assess the seriousness of problems, how to deal with low-level complaints and manage the more serious problems and how to start an investigation or inquiry. You will learn about confidentiality issues and HR obligations for serious allegations.
In this course learn some useful skills and interesting information about dealing with narcissists at work.
Eve Ash is a psychologist, film producer and international speaker. She is an expert in human behavior – leadership, communication, service, motivation, performance and justice. Eve founded Seven Dimensions, producing over 1000 comedy, drama and interview style videos, TV shows, feature documentaries and e-learning courses including the hilarious LA-business-based Cutting Edge Communication Comedy Series. Eve has won an Australian Businesswoman of the Year award, and over 170 film awards.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
