Proven Strategies to Get Results
Are you a manager who struggles to hold people accountable, dreads addressing performance issues, or avoids difficult conversations altogether? You’re not alone—and you’re in the right place. This course is designed to help leaders like you take a deep breath and step into those challenging situations with confidence and clarity. Accountability doesn’t have to be uncomfortable when you have the right tools.
In this course, you’ll learn proven best practices for fostering accountability in your team. From clear expectations to effective follow-through, you’ll develop communication strategies that make tough conversations easier and performance management more effective. Walk away with the skills and confidence to lead with fairness, strength, and consistency.
Corporate Psychologist, Life Coach, and Author of The Consummate Leader
I am Dr. Patricia Thompson, and I’m a corporate psychologist, coach, and author who has been working with motivated clients to help them uncover their strengths, find purpose in their life and work, and achieve their goals for over a decade. As a clinically trained psychologist who has worked in corporations, clinics, counseling centers, and hospitals, I know that our personal and professional lives are intertwined. So, I take a holistic approach to helping you to get the results you want in your life. With a blend of science, psychology, experience, and spirituality, our work together will transform your life.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
