Learn how to define business value, apply process storytelling, and grow your company profitably.
What truly drives business success? It starts with understanding the value your business provides, visualizing and improving your core processes, and executing a strategy for profitable growth. This comprehensive course walks entrepreneurs and small business owners through three foundational pillars of long-term success: Defining Business Value, Process Storytelling, and Profitable Growth Strategy.
Through hands-on frameworks and real-world applications, you’ll learn how to quantify your value, document your key workflows, and make informed decisions about scaling your company sustainably. Whether you're just starting out or navigating the challenges of growth, this course provides a clear path to building a more efficient, profitable, and purpose-driven business.
Co-Founder and Chief Process Scientist at Cavi Consulting
Samuel P. Chin is the co-founder and chief process scientist at Cavi Consulting, a process science consultancy, providing businesses with innovative solutions to increase energy flow and revenue. He is also the author of Becoming A Conscious Business, a guide to understanding introspection, enlightenment and modern business evolution. Samuel has over a decade of expertise in process improvement, cost-reduction and SDLC projects in large scale businesses. He’s worked on operational redesign for global financial and legal service firms, enterprise transformation within projects with the insurance practice at Accenture, and has done process base-lining, operating model redesign, and implementation strategy for large, silicon valley clients. Samuel has been a featured speaker at IIBA and Columbia University on his experience in process consulting.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
