This course provides information to fast-track your ability to effectively structure and deliver training to a remote audience.
The adaptation to mass remote working has created the new challenge of providing training to a physically distributed audience. To rise to the occasion, today’s professionals must possess the proficiency to effectively codify information and deliver training concepts virtually. Successfully training users via a virtual platform is an immensely valuable but elusive skill; ineffective virtual-prowess can easily lead to operational knowledge gaps, costly miscommunications, functional errors, and even workforce disengagement, resulting in a negative value.
This course is designed for professionals who want to increase their effectiveness at the vital skill of virtual training to impart business process know-how, engage meaningful participation, and promote user-confidence to execute business activities using training resources.
I teach practical knowledge to improve your ability and confidence to provide well-structured and helpful, user-centric training with the right amount of detail to engender audience buy-in and self-assurance. I share proven skills for delivering virtual training over the Zoom web platform, provide invaluable insight to optimize training materials, and reveal simple tips to create a synergistic training experience making your instruction stand out.
You discover proven knowledge to successfully prepare conceptual training for a remote audience. This provides a training development roadmap of useful materials that will magnify your efforts. From there, you identify the roles and responsibilities of training team members needed for seamless delivery. This information shares the key resources that will ensure you have the training production bases covered. Then, I teach you how to effectively execute your training, creating a value-added and pleasing experience for your virtual participants. Finally, I help you recognize common virtual training pitfalls and provide practical remedies to quickly boost your awareness promoting your overall virtual training success.
This course provides the information and insight to fast-track your ability to effectively structure and deliver training to a remote audience increasing your organizational value, elevating your professional profile while sharpening your professional advantage.
Soft Skills Coach
I’m a CPA and seasoned career business analyst, applications developer, and project management professional with 25 years of progressive experience. Over my career, I’ve moved between employee and consulting roles providing a unique dual-sided perspective. I understand what it’s like to be an employee who wants to maximize their contribution and advance, as well as, a consultant who must be adept at engendering customer value using tools and experience. Today as an IT professional, I continue to competently use a variety of tools to promote customer value. However, technical skills are not enough; My career exposure has taught me a myriad of soft skills to effectively manage projects, facilitate meetings, present information, communicate verbally/in-writing, and lead teams of professionals. I now want to share my knowledge and experience with other professionals who seek to fortify their skills and sharpen their competitive advantage.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
