Core Principles.
Handling difficult conversations is an essential skill in today's professional world. If you want to learn how to navigate complex dialogues confidently and effectively, "Handling Difficult Conversations" is the perfect course for you.
This insightful course provides crucial information, practical tools/techniques, and proven strategies to help you handle challenging conversations with confidence. It covers everything from theoretical knowledge supported with practical examples to common pitfalls counter-balanced with useful remedies. The material will equip you to communicate more effectively, mitigate/resolve conflicts, and fortify working relationships that boost productivity and your organizational profile.
Drawing on established expertise and keen know-how, this course teaches invaluable communication skills for sensitive topics promoting professional proficiency and personal growth.
Soft Skills Coach
I’m a CPA and seasoned career business analyst, applications developer, and project management professional with 25 years of progressive experience. Over my career, I’ve moved between employee and consulting roles providing a unique dual-sided perspective. I understand what it’s like to be an employee who wants to maximize their contribution and advance, as well as, a consultant who must be adept at engendering customer value using tools and experience. Today as an IT professional, I continue to competently use a variety of tools to promote customer value. However, technical skills are not enough; My career exposure has taught me a myriad of soft skills to effectively manage projects, facilitate meetings, present information, communicate verbally/in-writing, and lead teams of professionals. I now want to share my knowledge and experience with other professionals who seek to fortify their skills and sharpen their competitive advantage.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
