Use Delegation to Multiply your Effectiveness, Build Team Resilience, and Increase Motivation in your Team
I was once a manager myself, so I understand the challenge of getting the best out of your team—balancing motivation, skill development, and time management while juggling your own growing list of responsibilities. One of the biggest shifts in this transition is learning how to delegate effectively. It’s not just about handing off tasks—it’s about doing so with confidence, knowing things will get done right.
By the end of this course, you’ll have the skills and mindset needed to delegate with clarity, structure, and trust. You’ll learn when to delegate, how to match tasks to the right people, and how to follow up without micromanaging. Whether you're a new supervisor or an experienced manager looking to sharpen your approach, this course will help you free up your time while empowering your team.
Business Trainer, Author and Speaker
Dr Mike Clayton is a business trainer, author and speaker. Since 2002, he has been helping professionals, managers and leaders to excel in their roles with management, leadership, and personal effectiveness training. Mike has written over a dozen books for major publishers like Wiley, Macmillan and Pearson, including: Powerhouse, How to Manage a Great Project, How to Speak so People Listen, Brilliant Time Management, and The Influence Agenda. Mike's professional background is 12 years as a project management professional with the London office of international management consultancy Deloitte. Prior to that, Mike had an academic career in Physics, working at the world renowned Schuster Laboratory of the University of Manchester.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
