Unlock Effective Conflict Resolution with Behavioral Science! Discover how to respond to conflicts while maintaining your composure and professionalism in this enlightening program.
Transform your conflict resolution skills with this empowering 1-hour course that blends behavioral science with humanistic philosophy to help you handle disagreements confidently, compassionately, and effectively. Led by Jennifer Hancock, acclaimed author and founder of Humanist Learning Systems, this course provides you with practical, science-backed techniques to de-escalate conflicts and resolve the root issues—without the stress, fear, or drama.
You’ll gain powerful insights into how your behavior influences others, how to stand your ground with grace, and how compassion can be your most effective conflict resolution tool. Whether in the workplace or personal life, this course equips you to become a role model for respectful, assertive communication and sustainable problem-solving.
Jennifer Hancock is the author of several books and founder of Humanist Learning Systems. She is considered one of the top speakers and writers in the world of Humanism today and specializes in programs involving applied behavioral techniques focusing primarily on how to stop bullying and harassment using science. Her insights on how to combine philosophy and science to help solve our problems more effectively have helped countless people all over the world.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
