Organizational Leadership
Business isn’t just about profit margins and growth charts—it’s about people. Whether you’re a small business owner or an MLM agent, the key to success lies in building and leading the right team. This course will help you improve team dynamics, boost motivation, and develop a strong, unified group that aligns with your goals. It’s for anyone who wants to lead with purpose, communicate with clarity, and inspire a shared vision among team members.
You’ll explore how to recognize the right people for your business, reframe and reshape existing team challenges, and create a foundation for sustainable growth. Whether you’re starting fresh or expanding your current team, this course offers the mindset and strategies you need to turn your group into a high-performing, energized unit. Stop guessing and start leading with intention.
Leadership and Customer Engagement Expert
As a Leadership, Motivation, and Customer Engagement Expert, Cayci has enthusiasm and an authentic love of her topics that she conveys in her teachings. Cayci combines modern experience, research and time-honored teachings to help you help your people get to where they need and deserve to be. Alongside coaching YOU to be better. She helps you connect and build relationships with your people that are formed with trust, honesty, and love. Be real, be vulnerable, be honest. This is what makes you a power player with a heart. She can help you gain and keep clients, serve your people better, and make bank and rank! Cayci has a Bachelors of Science in Organizational Leadership with an emphasis in Management. She is an experienced in Small Business Ownership, Employee Training, Quality Analyst, and K-12 Substitute Teacher. She teaches on several online platforms and serves many entrepreneurs, professionals, network marketers, leaders and managers.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
