How to build a great team.
This course is focused on how to build and lead a great team—one that performs, grows, and contributes to organizational success. Through practical lessons and proven strategies, you'll explore the full team-building journey—from recruitment to retention. Whether you're a new leader or looking to enhance your management style, this course will help you develop the core skills needed to bring out the best in your team.
Topics covered include team development, active listening, managing by walking around, motivation, attitude, HR collaboration, and performance management. You’ll also learn key techniques for recruiting, behavioral interviewing, setting goals, coaching, and building a learning culture. The course offers actionable insights to help you create an environment where people feel valued, supported, and empowered to excel.
M.Ed, Training and Development Professional
Barb has spent her career in training, development and motivation. She effectively translates her experience and expertise with pragmatic presentations and hands-on recommendations. As an experienced entrepreneur and business leader, she understands the connection between product development, marketing, training, sales and customer care. Barb provides insight and training on the critical skills to reach company goals and objectives. Her training includes a focus on the relationship between departments for the communications and cross-team collaboration necessary for a successful organization to grow. Over her professional career, Barb spent many years as a business owner as well as providing solutions to small and medium size businesses. Barb provides leadership and delivers results to support strategic goals and company values. She brings versatile and diverse training: leading in the classroom, facilitating subject matter expert presentations, personal coaching, group and one-on-one mentor-ships. Barb is a strategic partner to senior leadership, providing learning and development support across all levels and functions. • Management Training • Sales Training • Team Training • Customer Service Training MBTI Certified Practitioner (Myers-Briggs Type Indicator) "I am passionate about helping people be a better version of themselves. To train, encourage, coach, create excitement, motivate and INSPIRE an individual towards their own success is the most rewarding of experiences." - Barb
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
