This course provides knowledge and insight to fast-track your ability to more effectively communicate increasing your value.
Today’s professionals must have rock-solid verbal communication skills to effectively provide organizational input, propose new ideas, recommend needed solutions, and more. Without them, ineffective communication skills can easily lead to costly loss of time, operational errors, and even slights to one’s professional reputation.
This course is designed for professionals who want to become more effective at verbally sharing input and feedback with peers, management, and other stakeholders. I teach practical knowledge to improve and fortify your ability to speak with clarity, confidence, and consideration for others. I explain, in simple terms, the communication process, share proven skills for effective verbal communication, and provide invaluable insight to take your abilities further.
You identify the communication framework to ground your dialog process understanding. This vital information reveals the invisible landscape of elements making verbal communication a challenge. With this illuminating perspective, you discover essential knowledge to tackle everyday challenges in the communication process. This fortifies your ability to navigate the process and improves the accuracy of sending your intended message increasing your verbal efficacy. Then, I teach you how to recognize common communication pitfalls and provide remedies to build your assurance improving your dialog skills. Finally, to round out the course, we explore more insightful tips and ways to boost your verbal communication awareness and overall acumen.
This course provides the knowledge and insight to fast-track your ability to be a more effective verbal communicator increasing your value to others, elevating your professional profile while sharpening your competitive advantage.
Soft Skills Coach
I’m a CPA and seasoned career business analyst, applications developer, and project management professional with 25 years of progressive experience. Over my career, I’ve moved between employee and consulting roles providing a unique dual-sided perspective. I understand what it’s like to be an employee who wants to maximize their contribution and advance, as well as, a consultant who must be adept at engendering customer value using tools and experience. Today as an IT professional, I continue to competently use a variety of tools to promote customer value. However, technical skills are not enough; My career exposure has taught me a myriad of soft skills to effectively manage projects, facilitate meetings, present information, communicate verbally/in-writing, and lead teams of professionals. I now want to share my knowledge and experience with other professionals who seek to fortify their skills and sharpen their competitive advantage.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
