The 3 laws of Improvement and Unleashing the power of your people for improvement
Getting started with business improvement can feel overwhelming, with countless methodologies and jargon to navigate. But improvement doesn't have to be complicated. This course introduces The Three Laws of Improvement — simple, powerful principles that provide a clear path for initiating improvement efforts in any organization. You'll learn how to take the first steps in driving positive change using a straightforward, people-focused approach.
A key focus of the course is unleashing the power of your people — because the most effective improvements happen when teams are engaged and empowered. You’ll also learn how to overcome one of the biggest challenges: making time for improvement work. By the end of the course, you’ll know how to quantify the financial benefits of improvement efforts, justify the investment of time, and confidently begin your improvement journey.
Business author and consultant, specialising in performance measurement and improvement
I am a Fellow of the Chartered Institute of Management Accountants in the UK and work as an author of business courses and a process improvement consultant. I have over 30 years' experience and live near Stirling in Scotland, with my wife, daughter and Cocker Spaniel. I aim to make my courses accessible and understandable. My courses focus on business topics including KPIs, performance measurement, approaches to business improvement, Agile and Lean. I hope you enjoy my courses.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
