Unlock AI’s potential by learning to write effective prompts for real business results.
"Generative AI in the Workplace for Business Professionals" helps you understand how to get accurate and useful results from AI tools like ChatGPT, Gemini, Claude, and Microsoft Copilot. You will explore how to communicate effectively with AI so it can produce content, insights, and solutions that meet real business needs. The focus is on practical application, showing you how to write clear instructions, control tone and structure, and refine responses to achieve high-quality outputs.
Throughout seven focused lessons, you will develop the ability to design prompts that save time and improve work quality. You will learn to use AI for everyday business tasks such as writing and editing emails, organizing project plans, summarizing reports, and transforming unstructured notes into usable formats. Each lesson introduces repeatable techniques and templates that you can apply immediately to your own workflow.
By completing this learning experience, you will gain confidence in using AI as a reliable business partner. You will know how to prompt effectively, validate responses for accuracy, and adapt outputs for different audiences or goals. The skills you acquire will help you communicate more efficiently, make informed decisions, and enhance productivity across your daily professional activities.
In this course, you’ll learn how to:
• Write clear and structured prompts for accurate AI responses.
• Use AI tools to draft and polish professional emails.
• Summarize long reports or meeting notes into concise overviews.
• Create project plans and task lists using AI-generated outputs.
• Reformat messy or unorganized text into clean, readable formats.
• Check and refine AI outputs for accuracy and consistency.
• Adjust tone, style, and structure of AI-generated content.
• Build a reusable set of prompts to support daily business tasks.
Since 2008, we've taught 2 million learners in over 190 countries, with 200+ courses
Since its formation in 2008, Simon Sez IT has been educating learners with one goal in mind: to make business and technical software simple to learn. The company extensive library of over 10,000 videos across more than 200 courses delivers comprehensive training for the most popular software applications used by professionals worldwide. Courses include training in everyday IT applications, from Microsoft suite of office productivity tools to more niche applications such as QuickBooks, Power BI and many more. Aimed at every level of proficiency, Simon Sez IT courses are designed to give learners the ability to quickly evolve from beginner to advanced, or to drop in at their relevant level and acquire new skills to continue in their development path. Simon Sez IT subject matter experts bring knowledge and practical insights to video-based courses and practice exercises – all designed to help learners immediately apply new knowledge and master learning goals. More than two million learners have relied on Simon Sez IT for its quality and engaging coursework. Student feedback is consistently ranked among the best in the industry, with particular emphasis on the quality, detail and delivery of the course materials. Many indicate that upon completion of a course, they are more confident and proficient in their area of study, and their skills have helped them progress in their careers.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
