Master the art of detecting deception and gaining compliance in high-stakes fraud investigations.
Fraud examinations often hinge on one critical moment: the interview. The ability to ask the right questions, recognize deception, and move an interviewee from resistance to cooperation can determine whether key facts are uncovered—or remain hidden.
This program explores the core skills every fraud examiner needs to conduct effective interviews. Participants will learn how to structure questions to obtain reliable information, identify verbal and behavioral indicators of deception, and apply proven techniques to gain compliance from reluctant or non-compliant individuals. Through practical examples and real-world scenarios, this session will provide a framework for conducting interviews that are more strategic, more persuasive, and more likely to uncover the truth.
By the end of this course, you will be able to:
Whether you are investigating financial discrepancies, corporate embezzlement, or employee misconduct, the ability to conduct a masterful interview is your most powerful tool. Enhance your investigative toolkit, minimize inconclusive findings, and master the art of gaining the truth.
Owner - President | Successful Interviewing Techniques - a Division of Highly Motivated Inc.
Don retired as Deputy Director Western Campus, North Carolina Justice Academy, and was formerly manager of the Investigations Center of the North Carolina Justice Academy. Don has law enforcement experience in rural and municipal law enforcement agencies and instructional areas including Interviewing, Detecting Deception, Rapport Building, Interrogation, Persuasion, Audit-Related Interviewing, Investigations, and Investigative Discourse Analysis. For over a period of 35 years, his interviewing instruction and investigative assistance has been provided to related professionals in 46 U.S States as well as Puerto Rico, The Virgin Islands, Belgium, France, Germany, Australia, New Zealand, Canada, Trinidad, Barbados, Singapore, Ireland, and England. In addition, he has provided training to Federal, State, and Local Criminal Justice Personnel, NATO Counterintelligence Personnel as well as private sector investigative and corporate security personnel. Don has his A.A.S. in Criminal Justice, from Davidson County Community College and a B.S. in Criminal Justice Administration, from East Tennessee State University. He has performed advanced studies at Eastern Kentucky University and has military experience with the US Army. He is a published author of 4 texts: Interviewing and Interrogation 2nd edition; Investigative Discourse Analysis 2nd Edition; Persuasive Interviewing; Fraud Related Interviewing and is editor of the interviewing focused newsletter, Hamlet’s Mind.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
