A practical guide to increasing your EQ
Success in today’s workplace demands more than technical expertise—it requires strong soft skills, and at the heart of these skills is Emotional Intelligence (EQ). This course is designed to help you understand, develop, and apply EQ to enhance your communication, leadership, collaboration, and overall effectiveness in any professional setting.
You’ll begin by learning what emotional intelligence is, how it functions, and why it matters. Then, through clear, practical steps, you'll discover how to strengthen your EQ with actionable strategies for self-awareness, emotional regulation, empathy, and relationship management. Whether you're a team member or a leader, this course will help you elevate your soft skills from everyday to extraordinary.
A past CEO, CIO and CTO, Roelf's graduate education is in the psychology of the workplace. He has managed, directly and indirectly, thousands of professionals over the course of his career. A soft skill expert, he now creates training courses for next level soft skills. He and his staff have recruited and hired countless professionals, at all levels from individual contributor to C-Level Executive. He has written extensively on hiring, organizational change, information technology, and interpersonal interaction at work. Many of his writings are available on the Internet. He also leads an active workplace investigations organization.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
