How to navigate difficult conversations at work.
This course is a skills-building curriculum that will improve our connection with ourselves and others to help manage conflict.
We are emotional, intuitive beings when we tune in. Let's not fear the intensity of emotions. Instead, learn to regulate them.
In this course, you will learn to navigate challenging situations, successfully solve problems, and resolve conflicts with others. Specifically, we will focus on the following:
WELCOME!
I am glad you are checking out this course. I wanted to take a minute to convince you this is a unique offering. I am aware my colleagues offer great content as well.
What makes this communication course different and meaningful is the why for taking it. Ask yourself the following and relate it to yourself and your interaction with others. If you answer “yes” to one or more, trust me as a retired mental health therapist when I say:
You are in the right place, at the right time, doing the right thing with the right instructor!
In conclusion, we introduce a proactive training tool as a resource to begin utilizing with your teams: The Appreciative Inquiry. This will build skills and train your people to utilize healthy communication strategies in crisis, to solve problems, and move through conflict successfully.
Rise to become an expert communicator that people naturally want to follow and learn from. This is your blueprint for success with communication.
Lectures are Slide Deck presentations with voiceover lecture.
Leadership and Organizational Development
Alexia Georghiou is a keynote speaker specializing in workplace wellbeing, human-centered leadership, and employee engagement. She delivers interactive, experiential keynotes using the Happiness Habits Method and The Connection Meter to help organizations increase connection, engagement, and measurable audience outcomes in real time.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
