Navigate your professional world with confidence and impact to boost your leadership potential.
Boost your leadership abilities and professional interactions. This course dives into the crucial role of emotional intelligence in the workplace. It moves beyond traditional IQ to focus on:
You'll learn to:
The course will give you a comprehensive overview of the field. It explores influential emotional intelligence models from pioneers like:
It provides professionals like you with essential tools to:
And it will empower you to lead with:
Key learning outcomes include:
This course is for new managers and professionals who want to optimize personal effectiveness and make a positive impact on their teams and organizations.
Discover how to:
Business Trainer, Author and Speaker
Dr Mike Clayton is a business trainer, author and speaker. Since 2002, he has been helping professionals, managers and leaders to excel in their roles with management, leadership, and personal effectiveness training. Mike has written over a dozen books for major publishers like Wiley, Macmillan and Pearson, including: Powerhouse, How to Manage a Great Project, How to Speak so People Listen, Brilliant Time Management, and The Influence Agenda. Mike's professional background is 12 years as a project management professional with the London office of international management consultancy Deloitte. Prior to that, Mike had an academic career in Physics, working at the world renowned Schuster Laboratory of the University of Manchester.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
