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Courses/Leadership/Emotional Intelligence

Emotional Intelligence For Change

Learn how to lead and manage effective change by aligning people through emotional engagement.

Created byRobin Hills
4.4
(29 reviews)
IntermediateUpdated Jan 22, 2025
Emotional Intelligence For Change

What You'll Learn

check_circleDiscover the role and the importance of emotional intelligence in managing change.
check_circleDetermine how to utilise change management models practically using emotional intelligence and a focus on the people involved.
check_circleIdentify the emotions that people experience and ways to support people positively as they transition through change.
check_circleRecognise why resistance occurs and how people react to events by understanding the neuroscience of change.

About This Course

“The only constant in life is change” Heraclitus (Greek philosopher of Ephesus, 500 BC)

We all face change every day – whether it is a simple change in the weather, a change to our work schedule, or changes in our family life.

This only constant in life, the only thing we can be sure will happen, affects everyone and everybody deals with change differently.  If you can create awareness of the way you respond to life events and organisational change and manage your emotional response to the event you're well on your way to effectively managing change. Emotional intelligence consists of a range of fundamental skills that allow you to confidently respond to people and changing situations.

Managing the way you respond to events and your ability to communicate effectively is essential for leaders of organisational change and for managing personal change.  It's not what happens that matters but how you and others respond to change that really counts.

Being emotionally intelligent is the underlying structure that underpins and supports effective responses to events, people and change.  In the workplace and in our personal lives being emotionally intelligent is an essential component to building resilience for mental health and successfully managing change.

The ability to quickly and easily adapt to change is often a competitive advantage for a leader.  Emotionally intelligent leaders and managers are also able to help others manage difficult change. 

This course has been designed to explore the role of emotional intelligence in change looking at change at the personal and organisational level.  It explores working with emotional needs through conscious choices fundamental to effective change.

Changing the way that you work with your emotions is not easy.  This course will give you some insights BUT developing your emotional intelligence will take you time and a lot of effort, and even then you are not going to get it right all the time!!  Emotional intelligence is about improving performance, engagement and well being in a sustainable way, so that it sticks.

The course covers

  • The importance of emotional intelligence in managing change
  • Why resistance to change occurs and how to overcome this
  • The neuroscience of change to explain how and why people react to changes
  • The emotions that people experience and ways to support people positively as they transition through change
  • How to utilise change management models practically using emotional intelligence and a focus on the people involved

The course contains narrated videos, activities and some fun material to download. 

Completing this course, you will be able to

  • Describe the role of emotional intelligence in change leadership
  • Consider what is involved in working with the emotional climate
  • Explain why resistance occurs and how to overcome this
  • Recognise how people react to events by understanding the neuroscience of change
  • Identify the emotions that people experience as they transition through change and identify ways to support people positively
  • Determine how to utilise change management models practically using emotional intelligence at work and with a focus on supporting the people involved
  • Explore ways to effectively manage change in your current circumstances

All videos are recorded in HD 1080p. All PDFs are Section 508 / ADA Accessibility compliant.

Your Instructor

Robin Hills
Robin Hills

Emotional Intelligence Coach, Trainer and Facilitator

menu_book27 courses
star2,392 reviews

Hi. I'm Robin Hills , Doctor of Advanced Studies - Psychology ( honors causa ). It is my intention to provide you with the best on-line courses based around emotional intelligence in business.  I am not teaching any other types of course as I am a specialist in emotional intelligence, and it is the focus of my business. I am an emotional intelligence coach, trainer and facilitator with over 40 years' business and commercial experience. My work takes me into small start-ups through to large corporate multi-nationals and into the Public Sector with financial institutions, government departments and health departments, as well as charities. I’m a registered practitioner with the British Psychological Society and sit on the NW committee of the Association for Business Psychology. My articles and papers on resilience have been published in international books and journals. My company is Ei4Change (Emotional Intelligence 4 Change). We are recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Our emotional intelligence programmes by the Institute of Leadership and Management. I deliver workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town, the Middle East and India. I am the author of - The Authority Guide to Emotional Resilience (published May 2016)- The Authority Guide to Behaviour in Business - 2nd Edition (published January 2025). Both are available on Amazon.  Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt. I am here to support and guide you. I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.

Credit Information

Do these courses count toward my professional development requirements?

This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.

If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.

What Students Are Saying

4.4
Student's Choice
29 reviews

Frequently Asked Questions

We are a registered provider with 327+ associations and regulatory bodies worldwide. We operate across 29 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.