This course will focus on the four attributes of emotional intelligence and participants will learn to develop and implement these competencies to enhance their relationships in work and life.
Emotional intelligence is a skill that can be enhanced with training and practice. It allows you to analyze the style of individuals and adjust your communications accordingly. This course will focus on the four attributes of emotional intelligence and participants will learn to develop and implement these competencies to enhance their relationships in work and life. This can be done by increasing understanding of social and emotional behaviours, and learning how to adapt and manage responses to particular situations.
Outcomes: Define Emotional Intelligence; Identify the benefits of emotional intelligence; Learn the four attributes of emotional intelligence; Define and practice self-management, self-awareness, self-regulation and empathy; Effectively communicate with others; and Interpret and manage your emotions within the workplace.
HR Strategist
Experienced Human Resources professional with over six (6) years employment experience in recruitment, learning and development, analysis, employee relations and performance management. An effective leader and communicator who is intrinsically motivated and goal focused in supporting business strategies. A strategist, adept at human resources planning, problem solving and decision-making. Core competencies include: Recruitment and Selection, Learning and Development, Performance Management, HR Policy, Succession Planning, Strategic Management and Leadership, Research and Report Writing, Project Management and Compensation.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
