In this course you will learn how to improve communication, set manageable expectations, and write professional emails.
This course offers simple yet powerful tips for effective client management that are easy to apply in everyday work. While many strategies may seem like common sense—such as setting expectations early—they are often overlooked, and it's the small details that can significantly impact client relationships.
Participants will also learn how to enhance the professionalism of their emails and improve communication with clients, customers, and colleagues. These practical skills will help build stronger relationships and foster trust in any professional setting.
Entrepreneurs and Online Educators
Derrick and Jennah have been business owners and online educators since 2008; they teach business development, graphic design, productivity, writing, client management, and other topics to more than 110,000 students across multiple platforms.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
