In this course, you will learn how to listen the way top leaders do. Listening well is a key skill in a variety of professional contexts.
Effective listening is a critical skill for strong leadership, yet many struggle to listen fully and attentively. This course is designed to help emerging leaders, creative entrepreneurs, and small business owners overcome common listening barriers and develop the ability to listen with empathy, clarity, and purpose.
Through a blend of practical explanations, relatable examples, and real-time practice exercises, you’ll learn how to meet client needs, connect with your team, and collaborate more effectively. No prior experience or resources are required—just a willingness to grow into a more attentive and impactful communicator.
Professor, Speaker, Consultant
For over 15 years, Alex (Ph.D.) has been teaching, writing, and speaking about communication and leadership. He is especially interested in equipping emerging leaders with the skills they need to lead their teams to the next level of excellence. He believes that good communication and leadership change lives. He also has a growing Youtube channel on the same topic. He teaches college full-time in the beautiful state of New York.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
