Master both verbal and nonverbal cues to build clear, confident communication. Learn to align what you say with how you say it, enhancing understanding and impact in every interaction.
Unlock the power of clear and confident interactions with "Effective Communication in Action: Verbal & Nonverbal Skills." This course is your guide to mastering one of today's most vital workplace skills, transforming how you connect with others.
You'll gain a deeper understanding of verbal and nonverbal communication, learning how to align what you say with how you say it for maximum impact. Reflect on your own communication style—whether you're a Relator, Director, Analyzer, or Socializer—and discover how to adapt your approach for greater clarity and understanding. Explore the profound influence of nonverbal cues like voice, facial expressions, eye contact, body language, and even silence.
Through engaging activities and a compelling case study, you'll learn to:
By the end of this course, you'll be equipped with actionable tools to enhance your communication effectiveness, foster mutual understanding, and confidently navigate any interaction. Start your journey to becoming a more intentional and impactful communicator today.
L&D Consultant | Training for Courageous, Human-Centered Workplaces
Christina E. Mitchell, Ph.D., is a leadership, professional development, and learning expert dedicated to building equitable, reflective, and psychologically safe work environments. With a focus on professional and organizational learning and development, she creates accessible training solutions for HR teams, mission-driven organizations, and organizational educators. Known for her deep listening, inclusive frameworks, and ability to make complex topics practical and actionable.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
