Decode the nonverbal signals of the digital world to build trust, clarity, and influence in your remote workplace.
In today's hybrid and digital-first environments, a simple period at the end of a message, a delayed email reply, or the choice of an emoji can speak louder than words. This course explores the nuanced world of modern interactions, focusing on how traditional physical cues have evolved into digital body language. It delves into the hidden meanings behind digital signals, examining how punctuation, response times, platform choices, and video call etiquette shape interpersonal dynamics.
The material covers the psychological, cultural, and generational factors that influence how digital messages are interpreted and frequently misunderstood. Through a comprehensive overview of modern communication channels, the course highlights the hidden context of virtual interactions, offering a deeper understanding of how to navigate ambiguity, reduce friction, and foster clearer, more empathetic connections in an increasingly screen-mediated landscape.
Audit Smarter, not Harder - with Elizabeth and Audie the Internal Otteror!
Elizabeth McDowell, CPA, CIA has over 20 years of audit experience and is the founder of Audit Forward, an innovative internal audit consulting and training firm. Elizabeth is passionate about advancing and advocating for the internal audit profession and was recognized as one of the 2023 Internal Audit Beacons by Richard Chambers. Elizabeth makes auditing and training fun (no, really!) with the help of her mascot, Audie the Internal Otteror. Elizabeth’s most recent industry experience was at Achieve, where she was Sr. Director, Audit Strategy; prior to that, she held internal audit leadership roles at Elevations Credit Union, Fidelity Investments, and Xcel Energy after first starting her career at Ernst & Young.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
