Learn to deal with challenging sales and service situations – overcoming objections, handling difficult customers and complaints, closing sales and working constructively in a sales team.
Learn a range of strategies for handling sales and service challenges, including how to overcome customer objections and defuse volatile confrontations, to come to a satisfactory resolution. Discover strategies for managing difficult customers and complaints, from simple product returns to major deals under threat. Learn to resolve conflict and handle difficult customers, whilst preserving and reinforcing a positive relationship with the customer. Learn techniques to close a sale and explore how to work constructively in a sales team.
Eve Ash is a psychologist, film producer and international speaker. She is an expert in human behavior – leadership, communication, service, motivation, performance and justice. Eve founded Seven Dimensions, producing over 1000 comedy, drama and interview style videos, TV shows, feature documentaries and e-learning courses including the hilarious LA-business-based Cutting Edge Communication Comedy Series. Eve has won an Australian Businesswoman of the Year award, and over 170 film awards.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
