Why you should develop a competency framework for your organization & how to get started.
This course offers practical guidance on how to design, implement, and promote a competency framework tailored to your organization’s needs. Whether you're starting from scratch or refining an existing framework, the course will walk you through key concepts, real-world examples, and action-based strategies to ensure your framework supports critical HR functions. You’ll also learn how to gain buy-in from key stakeholders to ensure successful adoption.
By blending practical tools with opportunities for reflection and application, this course empowers you to align your workforce capabilities with organizational goals. You’ll leave equipped to improve areas such as recruitment, training, succession planning, and performance management through a well-structured competency framework.
Amy Smith is a human resources professional with more than 15 years of experience in the not-for-profit and public sectors. She holds a Bachelor’s degree in Sociology from Western University, a Bachelor of Education in Adult Education, and is a Certified Human Resources Leader (CHRL). Her human resources experience is broad, and includes extensive labour relations, compensation and benefits, training and development, human resources strategic planning, and conflict resolution. Amy has also taught online, blended and face to face courses at post-secondary institutions in Ontario for the last 12 years.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
