In this course you will learn how to develop the 5 competencies of Emotional Intelligence from the Mixed Model of EI.
This course offers a comprehensive introduction to Emotional Intelligence (EI) and its impact on both personal and professional success. Focusing on the Mixed Model of EI, you’ll explore the five key traits—Self-Awareness, Self-Regulation, Motivation, Empathy, and Social Skills—and learn practical strategies to develop each one.
With the help of two actionable tools and additional resources, you’ll be equipped to manage emotions more effectively, improve your interpersonal relationships, and build a foundation for emotional resilience and leadership. Whether you're aiming to enhance workplace communication or achieve greater self-mastery, this course will guide you step by step.
Emotional Intelligence Coach and Trainer
I am an executive coach and trainer who specializes in Emotional Intelligence. I run ProACTive Coaching which provides a 3 step system to leaders, managers and employees. ACT. A stands for assesssment. I provide a psychometric assessment that measures the 8 traits that predict success in the workplace, such as motivation, empathy, self-awareness and resilience. The C stands for coaching. I provide a follow-on coaching programme. The T stands for training workshops. I run training workshops for teams in organisations. The American author on leadership John Maxwell said 'If you want to grow yourself, you have to know yourself.'
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
