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Courses/Human Resources/Team Building & Management

Delegation: Getting Things Done Through Others

“Delegation: Getting Work Done Through Others” is the ideal course for the manager or leader who wants to learn how to enable and engage their staff while learning to spend more time on the Business.

Created byDAVID TOWN
4.4
(70 reviews)
IntermediateUpdated Jun 23, 2025
Delegation: Getting Things Done Through Others

What You'll Learn

check_circleMaster effective delegation principles.
check_circleIdentify optimal tasks for delegation.
check_circleOvercome common delegation barriers.
check_circleLeverage power to motivate your team.
check_circleSet clear expectations for delegated work.

About This Course

Unlock peak productivity and empower your team with "Delegation: Getting Things Done Through Others." This comprehensive course equips you with the essential strategies to confidently delegate, transforming your leadership approach and fostering a highly engaged workforce.

Effective delegation is more than just offloading tasks; it's about strategic empowerment, developing talent, and multiplying your impact. We'll dismantle common barriers that hinder delegation and guide you through a clear process for identifying what can and should be delegated, and to whom.

  • Explore effective delegation steps, from understanding the core challenges to mastering strategic allocation of responsibilities.
  • Learn to select the right individuals for tasks by assessing their will, skill, and potential, fostering an internal recruitment mindset.
  • Master the art of setting clear expectations using the "three C's" framework: Context, Clarity (Quantity, Quality, Timelines, Resources), and Conditions (process requirements, degrees of freedom, monitoring).
  • Examine the critical role of power and motivation in creating a truly empowering environment, distinguishing between tactics that gain mere compliance versus those that build lasting commitment.
  • Develop your coaching skills to nurture team capabilities, moving beyond supervisory roles to foster growth, encourage risk-taking, and build an indispensable team.

Upon completion, you will not only understand the steps required for effective delegation but also be able to implement them, influence behavior through informed choices, and cultivate a high-performing team ready for future challenges. Elevate your leadership by getting more done, through others, more effectively.

Your Instructor

DAVID TOWN
DAVID TOWN
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star164 reviews

David is a facilitator and executive coach focussed on helping build individual and organizational capability. He is an experienced coach and consultant in the area of leadership development, focusing on performance-related communication, management skills, team dynamics and difficult conversations involving conflicting points of view. He excels at helping individuals and organizations achieve their objectives through effective management and development of human capital. David has worked with organizations in a variety of sectors including retail, apparel design and distribution, wholesale, professional services, insurance, manufacturing, government and not-for-profit. Prior to starting his own consulting practice, David held senior HR positions in several prominent Canadian retail organizations including Loblaw Companies, Shoppers Drug Mart and Big V Pharmacies. He also has many years of experience as a lecturer at the Ivey School of Business and at Seneca College where he currently teaches Organizational Behaviour and HR Planning. In 2010, David authored a course on Performance Management as part of the Leadership Development Series program offered by Ontario Colleges. David is a graduate of the Ivey School of Business at Western University, earning a degree in Honors Business Administration (HBA). He earned his Certified Human Resources Professional (CHRP) designation and his Certified Human Resources Professional Leader (CHRL) designation. As well, David has earned the Associate Certified Coach (ACC) accreditation from the International Coaching Federation (ICF). He is a certified administrator of the MERIT Profile Assessment© and has worked extensively with the DiSC© assessment as well as other leadership assessment tools. He is also an active community volunteer, having held several volunteer leadership positions.

Credit Information

Do these courses count toward my professional development requirements?

This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.

If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.

What Students Are Saying

4.4
Student's Choice
70 reviews

Frequently Asked Questions

We are a registered provider with 327+ associations and regulatory bodies worldwide. We operate across 29 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.