Transform workplace disagreements into opportunities for growth and stronger professional relationships. Master essential strategies to navigate conflict and foster collaboration.
Conflict is an inevitable part of working life. Sometimes it can lead to growth and better understanding—but more often, it creates stress, reduces productivity, and damages relationships. If you're a team leader, supervisor, or manager, resolving conflict often falls on your shoulders. This course is designed to give you the practical tools and confidence to handle workplace conflict effectively.
You’ll learn how and why conflict arises, how to spot the warning signs early, and how to respond before it escalates. From managing tense conversations to preventing recurring issues, this course will help you build a healthier, more collaborative work environment—one conversation at a time.
Business Trainer, Author and Speaker
Dr Mike Clayton is a business trainer, author and speaker. Since 2002, he has been helping professionals, managers and leaders to excel in their roles with management, leadership, and personal effectiveness training. Mike has written over a dozen books for major publishers like Wiley, Macmillan and Pearson, including: Powerhouse, How to Manage a Great Project, How to Speak so People Listen, Brilliant Time Management, and The Influence Agenda. Mike's professional background is 12 years as a project management professional with the London office of international management consultancy Deloitte. Prior to that, Mike had an academic career in Physics, working at the world renowned Schuster Laboratory of the University of Manchester.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
