Learn how to set clear boundaries with those you work with, deal with manipulation and aggression, and conduct successful discipline interviews.
In this course you will learn about setting personal boundaries, managing manipulative and aggressive people, and the skills and strategies for conducting successful discipline interviews. One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundaries. Boundaries help define ourselves and protect us. You can now gain an understanding of boundaries and learn some psychological tools to manage your boundaries or help others to manage theirs. Learn about the four key responses to the manipulation game, and how to deal with these types of manipulators: • The Guilt Tripper • The Bulldozer • The Seducer • The Brownie Point Collector • The Smooth Talker Learn how to prevent aggression at work and how to reduce risk and/or manage it when it happens. A must for everyone who wants a safe and healthy workplace. Many managers get confused about the difference between a discipline interview and a counseling or coaching session. A powerful video provides practical steps for if, when and how to conduct a successful discipline interview.
Eve Ash is a psychologist, film producer and international speaker. She is an expert in human behavior – leadership, communication, service, motivation, performance and justice. Eve founded Seven Dimensions, producing over 1000 comedy, drama and interview style videos, TV shows, feature documentaries and e-learning courses including the hilarious LA-business-based Cutting Edge Communication Comedy Series. Eve has won an Australian Businesswoman of the Year award, and over 170 film awards.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
