Navigate challenging customer interactions with ease and confidence. Develop the skills and resilience to become a true service superstar.
![Customer Service Superstar [Audio Course]](/_next/image?url=https%3A%2F%2Fd3mcncqbjwo6p.cloudfront.net%2Fimages%2Fcourses%2F10837%2Fksadf9ng4i.jpeg&w=3840&q=75)
Welcome to Power Skills Learning from Assemble You!
This succinct customer service course is packed full of practical tips and tricks to help you become amazing at customer service. In this course, we take a detailed dive into the essential and transferable skills needed in customer service, including, but not limited to, handling objections, negotiation, resilience, motivation, body language, and dealing with self-doubt.
The course is perfect for anyone new to customer service or someone with years of experience looking for a helpful refresh on what it means to offer great service today.
Course Modules:
Assemble You is a Power Skills provider. Our courses are designed to be watched or listened to. Our ten-minute, highly focused, and professionally researched lectures are designed to fit around your busy life. Each can be taken in isolation or in order. It’s up to you!
This course includes downloadable transcripts and key point infographics, which are yours to keep. We hope you love this course!
Assemble You teaches the Power Skills you need to build the best you. Skills unique to humans. Leadership, Productivity, Wellbeing, Project Management, Communication, Intrapreneurship, Strategy, Systems, Ethics, and so much more. Each Assemble You course includes impactful video lessons, downloadable key-point infographics and ends with a short test. Become the best you with Assemble You.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
