Protect your accounting and tax practice from costly pitfalls. Master essential risk management strategies to safeguard your reputation and financial security.
This course, presented by Jack Daiter, Vice President of Claims and Risk Education at CPA PLI, provides an in-depth look at risk management, claims prevention, and professional liability for accounting professionals across Canada. Drawing from over three decades of industry data, Daiter shares real-world insights into how and why claims occur — and more importantly, how CPAs can avoid them.
Through data-driven analysis, case studies, and practical risk mitigation techniques, participants will gain a deeper understanding of common causes of loss, internal control failures, communication pitfalls, and ethical challenges that lead to liability exposure.
Attendees will also learn the best practices for claims reporting, understand how CPA PLI handles professional liability matters, and leave with actionable strategies to strengthen client relationships, maintain professional integrity, and reduce the risk of claims in their practice.
Topics Covered
1. Understanding CPA PLI and the Role of Professional Liability Insurance
2. Claims Data Insights and Risk Trends
3. Substantive Errors and Preventive Practices
4. Time-Related Errors and Managing Workload Risk
5. Communication, Documentation, and Client Management
6. Improper or Incomplete Advice
7. Conflicts of Interest and Ethical Conduct
8. Internal Controls and Staff Oversight
9. Cybersecurity and Data Protection for Accounting Firms
10. Reporting and Managing Claims
The CPA Small Practitioners’ Forum was created to offer an inviting, semi-causal, and easygoing professional development weekend that provides substantial professional development value to small practitioners. All profit earned by the CPA Small Practitioners’ Forum is donated to the Alberta CPA Education Foundation, so you are helping young people in Canada get scholarships for university. All these courses are reviewed by the delegates at the Forum in Banff annually so we have a great lineup that is adjusted every year to keep things relevant to small practitioners. If you work at a public accounting firm in Canada with employees of 1-50 people, you are our target demographic and you should find this course useful.
Vice President, Claims and Risk Education
Jack is a licensed lawyer in Ontario with over 30 years of experience in handling professional liability claims. He was called to the Bar of Ontario in 1987 and spent the first 10 years of his legal career in private practice as a civil litigator. In 1997, Jack transitioned in-house to work for the professional liability insurer for lawyers in Ontario, where he spent the next 21 years managing professional liability claims and overseeing an active claims department. He has also adjudicated for the federal government and, more recently, has worked with the professional liability insurer for architects in Ontario.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
