An excellent opportunity for users to build and develop their communication skills to listen and respond and communicate effectively in a wide range of situations.
This engaging course will provide an excellent opportunity for users to build and develop their communication skills to listen and respond and communicate effectively in a wide range of situations.
This is a course designed to help develop skills for clear and effective communication. Learn how to project positively, listen and respect others, and be clear and engaging. Listen supportively by clarifying, reflecting, advising with care and probing. Boost your emotional intelligence through self-awareness, managing feelings, and communicating and connecting with others. Learn the power of open and honest communication, collaborative relationships and resolving conflict productively from real cases. Learn to be assertive with your boss instead of passive or aggressive. Relationships can positively or negatively affect work performance and job satisfaction. Good relationships are essential for success at work. They can lead to greater recognition in your job and improved personal motivation. In this course you will learn about: • The essentials of communicating effectively • The skills for listening actively to become an outstanding listener • An approach to responding thoughtfully • How to boost your emotional intelligence • Developing open communication and teamwork • Building relationships with your team and with clients • Being assertive with your boss
Eve Ash is a psychologist, film producer and international speaker. She is an expert in human behavior – leadership, communication, service, motivation, performance and justice. Eve founded Seven Dimensions, producing over 1000 comedy, drama and interview style videos, TV shows, feature documentaries and e-learning courses including the hilarious LA-business-based Cutting Edge Communication Comedy Series. Eve has won an Australian Businesswoman of the Year award, and over 170 film awards.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
