How to recognize the deeper causes of interpersonal conflict.
This course will show you how to recognize the deeper causes of interpersonal conflict. It emphasizes skills to help you critically evaluate explosive situations and choose the appropriate strategies and tools to manage and/or resolve these conflicts. You will develop greater awareness of what pushes your buttons and how to control your reactions. You will also be able to assist your direct reports in looking at their own triggers for upset and coach them in behaving in more productive ways. Many conflicts are situational and focus on business problems. Fortunately, by gaining agreements around a specific issue the tension is easily resolved. However, many times conflicts are based on personality disconnects and these are usually more intense and impactful over longer periods of time. When you and your team have awareness about both types of conflicts you can evaluate the situation more quickly and make a judgment call on which tools will get the conflict resolved faster and smarter. If you can ask the right questions to find out the underlying cause of interpersonal disputes you have a much better chance of finding a long term solution.
Executive Coach and Team Facilitator
Sylvia Lafair PhD, President of Creative Energy Options (CEOinc), is a senior leadership educator, executive coach, speaker, and author. She is an internationally recognized expert on workplace relations and organizational conflict with a strong focus on team collaboration that leads to increased creativity and higher productivity. Her Total Leadership Connections Program has won awards from HR.com. She has been named in the top 30 leadership gurus for the past 8 years by globalgurus.org and was recently named in the top 200 thought leaders to follow in 2021 by peopleHum.com.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
