Inevitable Part of Work Life
Do you feel distracted, anxious, or frustrated when facing conflict with coworkers or your boss? Or are you a manager navigating tension between team members? Conflict at work is inevitable—but how it’s managed makes all the difference. Left unaddressed, conflict can drain morale and productivity. When handled well, it can lead to stronger relationships, improved communication, and a healthier workplace culture.
This course will equip you with the tools to recognize, navigate, and resolve conflict effectively—whether you’re directly involved or managing it as a leader. You’ll learn how to stay grounded in difficult conversations, reduce emotional reactivity, and turn tension into productive dialogue. By the end, you'll feel more confident in transforming conflict into opportunities for growth and collaboration.
professional speakers, trainers, and coaches
Joeel and Natalie Rivera are professional speakers, trainers, and coaches. Their mission is to provide tools that empower people to ignite their dreams, unleash their potential and fulfill their purpose. Through their company, Transformation Services, Inc., they provide digital content publishing, online courses, and life coach training programs that act as a catalyst for personal empowerment. Joeel is a former psychology professor with a Master’s Degree in Counseling and Education and is currently completing his dissertation for his Ph.D. in Psychology, with an emphasis on happiness. Using the science of psychology and human potential, they train leading edge entrepreneurs, leaders, life coaches, and individuals how to master the power of their mind and create their destiny. They are serial entrepreneurs who challenge and inspire others to take their power back through self-employment as INDIEpreneurs, (self-employed freedom junkies). Between the two of them, they’ve started over a dozen businesses, from photography to a non-profit teen coaching center, and from an import business to a holistic virtual office. They became INFOpreneurs in 2014 when they fully transitioned their print magazine into digital format because they found they could reach an exponential, worldwide market at a fraction of the time and cost. They closed their physical offices and began converting their in-person workshops and speeches into information products and online courses. Then, in 2015 they received a proverbial “kick in the pants” to go “all-in” when Joeel fell ill after traveling overseas. Unable to leave the house, they continued reach and inspire their market by creating 50 online courses in only 2 years, including digitizing their popular life coach training programs and certifications. Today, they have served 300,000+ students from 195 countries. Visit http://www.transformationacademy.com
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
