Learn how to positively manage & resolve conflict, with over 70 practical tips & strategies.
This course is a practical action-oriented course designed to give you the tools, tips & strategies to positively manage and resolve conflict in your life and at work. This course aims to give you an insight into conflict management, as well as to look at your own conflict management skills and identify the areas to improve on. The course will also give you a wide range of conflict management tools, tips, and strategies to use to positively manage and resolve conflict in your life and at work. As you go through the course you will be able to apply the learnings and develop your own personalized conflict management action plan to develop your conflict management skills going forward. The course is designed to be practical and relevant to real life. It includes lots of ideas, tips and strategies, straightforward explanations, and lots of information for you to use to improve how you handle, manage, and resolve. It is not a theoretical or academic course on conflict management.
Business coach, mentor & stress management consultant
Liz Makin is an online course instructor focusing on personal development including courses on anxiety management, communication, conflict management, people management, resilience, soft skills, stress management, time management and work life balance. The courses are practical and relevant to real life with lots of ideas, tools, tips and strategies. Liz Makin is an experienced business coach, business mentor and stress management consultant with over 25 years of business experience at senior management and director level. She has a Masters degree in Coaching and Behavioural Change and is a Fellow of the Institute of Chartered Accountants of England and Wales. Liz has been running her own business Makin It Happen - Coaching, Mentoring & Stress Management since 2002, which provides business coaching, business mentoring and stress management to business owners, directors, managers and professionals from small and medium sized companies to international organisations. Liz support clients to maximise the performance of their business, to maximise their own personal performance at work, in dealing with high levels of stress at work or in their business, when going through stressful and challenging times and in managing stress and building resilience to stress over time.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
