A comprehensive guideline
Whether you’re a manager, in sales, or simply navigating everyday life, conflict is unavoidable. From workplace disagreements to personal frustrations, challenges arise that test our patience, communication, and resilience. But conflict doesn’t have to be destructive—it can be an opportunity for growth and stronger relationships.
This practical course equips you with effective tools to manage conflict with confidence and clarity. Instead of avoiding or escalating issues, you’ll learn how to respond with skill, using proven strategies to handle tension, build understanding, and maintain professionalism in any setting.
Blogger, Published Author, and Promotion Strategist
Frank McKinley is a blogger, a published author, and a Promotion Strategist. His mission is to help writers and speakers clarify their messages, deliver them with power, and grow their influence. When he's not writing or teaching, he enjoys coffee and conversation.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
