The Authority Guide to Behaviour in Business: How to Inspire Others and Build Successful Relationships.
This course is designed to help business professionals develop stronger communication and relationship-building skills by understanding personality, behavior, and emotional intelligence in the workplace. Based on The Authority Guide to Behaviour in Business by Robin Hills, the course explores how your actions and mindset shape the way you connect with others, and how powerful relationships are built through intentional, consistent effort.
You’ll gain insights into what motivates people, how they perceive situations, and how to inspire trust, collaboration, and top performance. Through a practical, self-paced approach, you'll develop emotional and social intelligence skills that improve your ability to communicate effectively, build lasting connections, and lead with empathy—both inside and outside of work.
Emotional Intelligence Coach, Trainer and Facilitator
Hi. I'm Robin Hills , Doctor of Advanced Studies - Psychology ( honors causa ). It is my intention to provide you with the best on-line courses based around emotional intelligence in business. I am not teaching any other types of course as I am a specialist in emotional intelligence, and it is the focus of my business. I am an emotional intelligence coach, trainer and facilitator with over 40 years' business and commercial experience. My work takes me into small start-ups through to large corporate multi-nationals and into the Public Sector with financial institutions, government departments and health departments, as well as charities. I’m a registered practitioner with the British Psychological Society and sit on the NW committee of the Association for Business Psychology. My articles and papers on resilience have been published in international books and journals. My company is Ei4Change (Emotional Intelligence 4 Change). We are recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Our emotional intelligence programmes by the Institute of Leadership and Management. I deliver workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town, the Middle East and India. I am the author of - The Authority Guide to Emotional Resilience (published May 2016)- The Authority Guide to Behaviour in Business - 2nd Edition (published January 2025). Both are available on Amazon. Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt. I am here to support and guide you. I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
