Learn about emotional competence, building rapport, networking skills and how to make a powerful impression anywhere, any time.
This course will give you insights, skills and strategies to become an effective communicator and build credibility with your team, management and clients. Psychologist Eve Ash, together with Peter Quarry, provide four excellent videos with review questions.
DEVELOPING EMOTIONAL INTELLIGENCE Learn what is is and the four key areas you need to master: Emotional self-awareness; Emotional self-control; Understanding others' emotions and Social skills. HOW TO MAKE A 5 STAR IMPRESSION Deliver politeness and courtesy , have knowledge and information and reveal your achievements. Show enthusiasm and motivation and be prepared to state your beliefs and values 10 POWERFUL NETWORKING SKILLS Learn key skills for how to develop from being a passive networker, into an active networker and even a proactive networker. 6 WAYS TO BUILD RAPPORT Learn useful ways for creating a bond and connection - regardless of your job. Learn why rapport is necessary, the blocks to building rapport and how to master six skills to build rapport.
Eve Ash is a psychologist, film producer and international speaker. She is an expert in human behavior – leadership, communication, service, motivation, performance and justice. Eve founded Seven Dimensions, producing over 1000 comedy, drama and interview style videos, TV shows, feature documentaries and e-learning courses including the hilarious LA-business-based Cutting Edge Communication Comedy Series. Eve has won an Australian Businesswoman of the Year award, and over 170 film awards.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
