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Courses/Communication/Business Communication

Building Trust and Respect through Intentional Writing (BTR)

Master the art of intentional language to boost morale, retention, and professional respect in every message you send.

Created byHigh-Value Writingworkspace_premium
5.0
(2 reviews)
BeginnerUpdated Jun 26, 2026
Building Trust and Respect through Intentional Writing (BTR)

What You'll Learn

check_circleIdentify the impacts respectful or disrespectful writing can have on readers and relationships
check_circleConnect communication from leaders or colleagues with employee morale and retention
check_circleApply practical strategies to your writing to convey respect and build trust
check_circleUse productive phrasing to move conversations forward, even in time of conflict
check_circleRespect your reader’s time by providing information that’s easy to access quickly
check_circleConsider your relationship with your reader—and adjust AI use accordingly if needed

About This Course

Our professional writing and communication can impact the trust we build with our teams or colleagues, and can help us convey respect. Although we usually don’t intend to convey disrespect in the workplace, our writing can accidentally feel disrespectful when we don’t consider our reader’s needs.

This course will help you use intentional language to purposefully build respect and trust with those you write to and about. You’ll learn how perceptions of respect can impact morale and retention, and discover new strategies for conveying respect through your writing. This course includes examples, references to studies, and practical, actionable strategies you can immediately apply to your writing. 

Your Instructors

High-Value Writing
High-Value Writing

Practical writing and communication skills for work, school, and life.

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star131 reviews

High-Value Writing is a modern-day virtual school on a mission to help everyone use writing to their advantage—to meet goals and build positive relationships. We believe everyone deserves to navigate writing and communication with flexibility and confidence. By being adaptable in our writing, we can make intentional communication decisions that benefit our lives and relationships. That’s why High-Value Writing teaches communication principles that extend across all areas of writing—from business writing to academic writing to poetry and prose. In 2018, Erin Lebacqz started High-Value Writing to disrupt the ways we teach, use, and talk about writing. Our workshops, books, videos, and eLearning courses empower you to use practical communication strategies intentionally and independently. We believe strategic writing is one of the most effective ways to meet goals and improve personal and professional relationships. We hope you’ll join our growing community on this path towards a world connected by thoughtful, intentional communication.

Erin Lebacqz
Erin Lebacqz

Strategic Writing and Communication | International Teacher Education | Student-Centered Learning

An acclaimed international educator, Erin Lebacqz has been teaching Writing and Pedagogy (how Teaching and Learning work) for over 25 years, in business and academic settings in the U.S. and around the world.

Credit Information

Do these courses count toward my professional development requirements?

This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.

If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.

What Students Are Saying

5.0
Student's Choice
2 reviews

Frequently Asked Questions

We are a registered provider with 327+ associations and regulatory bodies worldwide. We operate across 29 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.