This course provides an overview of resilience and the variables that have been proven to contribute to developing it.
Resilience is a powerful skill that helps individuals navigate adversity, succeed at work, and maintain life satisfaction. This course offers a foundational understanding of what resilience is and explores the key factors that strengthen it. You’ll discover how stress and anxiety impact your ability to bounce back, and how certain thought patterns—called thinking traps—can undermine your resilience.
Through practical tools and insights, you’ll also learn healthier ways to manage stress and reframe challenges. Whether you're facing personal difficulties or workplace pressure, this course equips you with the mindset and coping strategies needed to build resilience and move forward with confidence.
Krista is a senior HR leader with over 20 years of experience within global organizations where she has held senior roles responsible for HR relationship management, strategy, communications, organizational effectiveness, leadership development, and change management. A thought leader and creative thinker, Krista is an authour, a wellness coach, as well as a faculty member at McMaster University’s Centre for Continuing Studies. Active in the community and passionate about paying it forward, she is a member of the Harvard Business Review Advisory Council, an opt-in research community of business professionals. She has also served as Director, Marketing & Communication for the Scotiabank Alliance for Mental Health, Vice-Chair of the United Way Committee and member of the Scotiabank Women in Leadership Council of Chairs. Krista is also a life-long learner having completed Yale University’s Science of Well-Being, MIT’s Leadership & Change Program, McMaster University’s Instructional Strategies for Adult Learners, as well as a practitioner certificate in Cognitive Behavioral Therapy, a Certified Life Coach. In her spare time, Krista enjoys reading, writing and long walks with her puppy.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
