This session will discuss how programs that understand their audience and drive success through the cumulative effect of marginal gains, can be deployed to 'nudge' your workforce.

Our workforce brings increased expectations driven by their experiences outside of work. There is a disconnect between these expectations and the learning that organizations have until now been providing. This trend has caught many organizations and L&D teams off guard.
You will explore the opportunity to get ahead of this culture change, by taking the best practices to deliver the right learner content and tools at the right time. This is what the workforce expects.
This session will discuss how programs that understand their audience and drive success through the cumulative effect of marginal gains, can be deployed to 'nudge' your workforce to develop themselves in a way that suits them, engages them, and therefore benefits the organization.
You will learn how deploying this will enable your organization to bridge this learning divide and maximize your learning investments.
● In this session, you will learn about the expectations of learning in your workforce ● In this session, you will learn about the divide between expectations & delivery from organizations ● In this session, you will learn why L&D needs to lead the organization through this challenge ● In this session, you will learn the “how-to” of bridging the learning divide in your organization

As a Certified Training and Development Professional (CTDP) with years of experience working with associations, I am currently the Executive Director of the Institute for Performance and Learning or I4PL. Our purpose is to elevate the performance of the Canadian workforce.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.