If stress levels are high, your glass doesn’t seem to be half-full right now or you have heard yourself complaining more and you want to feel more vitality, this course is for you.
If stress levels are high and your glass doesn’t seem to be half-full right now or you have heard yourself complaining a bit more than usual and you want to feel more joy, vitality and happiness and you see its value, this course is for you.
• Avoid negative thinking and start to develop habits which will hard wire positivity into your day • Strengthen your reslience • Practice simple strategies that will make big results
Why you should sign up? Know exactly how to change your thinking, get better results in your work and personal life AND Live your best life
Laurie Flasko, CSP, CEC Laurie Flasko works with organizations who want to WOW their customers, build strong teams and create cultures where people love to work. Laurie has been providing innovative business solutions to her clients for more than twenty years and has helped companies build service cultures that deliver outstanding business results. Laurie Flasko, CSP, CEC, is a sought-after trainer, team builder, executive coach, keynote speaker and an expert in customer experience. She promotes kindness as a strategic competitive advantage. She has worked with a wide range of organizations from hospitality, to education including brands such as Brock University, Durham College and Ontario Tech University, Saskatchewan Healthcare Employees’ Pension Plan, White Oaks Conference Resort & Spa, Henry Schein, Samsung, Scotiabank, General Motors, Walker Industries, Unilock, Niagara Region, Alectra Utilities to name a few. She fosters cultures that empower employees and create customer advocates. Her customer service training programs have been recognized by the Ontario Chamber of Commerce. Her clients have achieved results such as #2 employer in Canada, numerous awards and recognition, increase in morale, and customer/and member satisfaction ratings. Laurie is a CSP, Certified Speaking Professional. This is the only earned designation for professional speakers and Laurie is one of 12 percent of the 5,000 + speakers worldwide, who currently hold this professional designation. As an experienced keynote speaker, Laurie focuses on subjects such as The Kindness Advantage, Dare to be Kind – Transforming your Leadership, Creating the Customer Experience, Personal Effectiveness, and 5 Steps to Building Relationships, Communicating and Leading More Effectively (Using DISC Personality Types). We are committed to making learning available and assessable during this period of physical distancing. Whether that is through virtual keynotes, webinar series and or online trainin
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
