Gain practical insights from the follower’s perspective. Improve communication, build trust and create a more engaged, high-performing team.
"Leader" is not a title you can ‘claim’. If the people in your charge respect you, trust you, and believe in you, then THEY will call you their leader. The decision is entirely theirs.
Who is this for?
You are either a new leader (or just about to become one) or an existing, battle-scarred leader who has tried everything else. Perhaps you believe that workers can NEVER be on the same side as their boss.
Either way, this course is for leaders who are prepared to learn uncomfortable truths. Leaders who are prepared to take responsibility and who will not dismiss or deny the material or immediately assume it doesn't apply to them.
95% of leaders believe that their followers ‘mostly’ or ‘fully trust’ them. The truth is that when those followers are asked that question, only 16% of them actually do. This perception gap is significant and may not align with reality. So be prepared to challenge what you think you know.
By the end of the course, you will be able to:
Ultimately…
Leadership is about getting things done through others, and great leadership leads to every business metric, every KPI, and every customer being positively affected. It truly is that important!
By the end of this course, all these enhancements will be available to you.
Behavioral psychologist, international speaker & trainer
Andy Edwards is an inspiring and motivating international speaker and trainer who delivers memorable presentations and workshops on business relationships, understanding others, influence, attitude, and teams. Having studied marketing and lectured on the CIM Marketing Diploma, he further qualified in behavioural psychology, and has a National Diploma in coaching. Andy is qualified to deliver several psychometric instruments and has an excellent knowledge of other psychological and communication models including Neuro-Linguistic Programming (NLP). His books include: Why Can't People Be More Like Me?! (using simple psychometrics to understand self and others); LEADERSH*T (what your followers REALLY think of your leadership and how to change their minds); and Beyond Mars and Venus (a look at personal relationships through behavioural psychology). He has spoken in 14 countries and has worked with many commercial household names including JP Morgan, Stannah, Co Op, De Vere, Barclays, Simply Health, Sony and British Gas (to name but a few). In the public sector, Andy has worked with The NHS, The British Embassy (UAE), The Highways Agency, The National Apprenticeship Service, Business Link, Primary Care Trusts, and many local authorities. A sought-after keynote speaker, MC, masterclass presenter, trainer and coach, Andy is regularly booked for national conferences, staff conventions, away-days and AGMs for talks which are motivational, engaging, thought-provoking and fun. Andy is married to Ali and they live in Dorset, on the south coast of the UK, with their daughter, Rosie. He also has two grown-up sons of whom he is immensely proud. When not working, catch him on the golf course or ruining his garden with the opposite of green fingers.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
