Learn and practice what good managers know and do!
This course will interest you if you work in a setting where getting your work done requires you to get the co-operation of others; or, perhaps you have been chosen and have agreed to take on a manager’s role and responsibilities in your organization. Good managers need to put time and practice into learning the core skills in order to ensure they are going to have the emotional stamina, resilience, organization and system awareness, critical thinking, and influence to deal with the many interpersonal challenges that are bound to face them. You too can develop these same skills.
In this course you will learn 1) the core competencies of good managers, 2) how to communicate with others in a difficult conversation, 3) the value of emotions in the workplace and how to manage them, and 4) how to manage gossip. Whether or not you are in a management role there are times where you may want to put on your ‘inner’ manager hat to help you through various situations at work.
Lead Trainer at the Manager's Boot Camp
With over 25 years of experience in management and executive leadership roles, she has a passionate commitment to the development of managers to succeed and enjoy their work. She holds a B.Sc. from the University of Toronto and a M.Sc. from the University of British Columbia. The Manager’s Boot Camp provides on-line learning as well as immersive and interactive in-person workshops. Carla has given numerous presentations about management and leadership in Canada and internationally.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
