Techniques to address these types of behaviours: grumpiness, procrastination, resistance to change, and sulking
Participants will learn the difference between difficult behaviours, conflict, and workplace bullying, and how each has a different legal standing.
The course provides professionals with communication techniques and strategies for engaging individuals with difficult behaviours. Participants will learn how to maintain professional distance, understand the driving forces behind each type of difficult behaviour, and apply strategies to reduce disruptive behaviour.
You will gain insights into the underlying drivers and common manifestations of difficult behaviours, including:
Learn how to maintain professional boundaries, improve communication, and foster a more resilient and collaborative team environment. Equip yourself with the tools to transform challenging situations into opportunities for growth and understanding.
Renée Gendron is a trainer and consultant. She helps companies become resilient and robust through conflict management, leadership development, and business ecosystem development. She speaks on leadership, conflict resolution, and business and economic trends. She can be reached at renee@vitaedynamics.com
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
